Privacy Policy

James River Trailer Rentals, LLC
Chester, Virginia
Website: www.jamesrivertrailerrentals.com
Email: info@jamesrivertrailerrentals.com

Effective Date: August 30, 2026
Last Updated: August 30, 2026

James River Trailer Rentals, LLC (“James River Trailer Rentals,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, submitting a rental request, communicating with us, or using our services.

This Privacy Policy explains what information we may collect, how we use and protect that information, when information may be shared with third parties, and the choices you may have regarding your information.

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us when you submit a trailer rental request, contact us, communicate with us regarding a rental, or otherwise use our services.

Depending on your interaction with us, this information may include:

First and last name
Email address
Telephone number
Billing or mailing address
Rental dates and requested trailer information
Pickup, delivery, or rental-related information
Information submitted through website forms
Communications between you and James River Trailer Rentals
Other information reasonably necessary to process or manage a trailer rental

We ask that you not submit sensitive personal information through general website contact forms unless specifically requested and necessary for your rental.

2. RENTAL REQUESTS

Our website allows customers to submit requests for trailer rentals.

Submitting a rental request does not necessarily guarantee trailer availability or constitute a confirmed reservation. Information submitted as part of a rental request may be used to review trailer availability, contact you regarding your request, prepare or coordinate your rental, confirm rental dates and other arrangements, provide customer service, and maintain appropriate business and rental records.

Additional information may be requested before a rental can be finalized.

3. PAYMENT INFORMATION

Payments for trailer rentals are processed through a third-party payment provider.

James River Trailer Rentals generally does not directly process or store complete credit card, debit card, or other payment-card information submitted through a third-party payment processor.

When you make a payment, your payment information may be collected and processed directly by the applicable payment provider according to that provider's privacy policy, security practices, and terms of service.

We may receive limited information regarding your transaction, such as your name, payment status, transaction amount, transaction date, confirmation information, or other information necessary to administer your rental.

4. AUTOMATICALLY COLLECTED INFORMATION

When you visit our website, certain information may be collected automatically through cookies, server logs, analytics technologies, or similar tools.

This information may include your IP address, browser type, device type, operating system, pages viewed, approximate geographic location derived from an IP address, referring website, date and time of website visits, and general website usage information.

We may use this information to operate our website, understand how visitors use it, maintain website security, troubleshoot technical issues, and improve our services.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website or third-party services integrated into our website may use cookies and similar technologies.

Cookies are small data files stored on your device that can help websites function properly, remember preferences, understand website traffic, and improve the user experience.

You may be able to disable or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of some portions of the website.

6. HOW WE USE YOUR INFORMATION

James River Trailer Rentals may use information collected through our website and services to:

Respond to rental requests
Communicate with customers
Determine trailer availability
Process and administer rentals
Coordinate pickup, delivery, return, or other rental arrangements
Send rental-related confirmations and communications
Process payments through third-party providers
Provide customer support
Maintain rental and transaction records
Improve our website and services
Detect or prevent fraudulent or unauthorized activity
Protect our trailers, property, customers, and business
Enforce rental agreements or other applicable terms
Comply with applicable legal obligations

7. HOW WE SHARE INFORMATION

We do not sell your personal information for money.

We may disclose information when reasonably necessary to operate our business or provide our services, including to payment processors, website and technology providers, professional service providers, insurers, financial institutions, attorneys, accountants, and other parties when reasonably necessary.

We may also disclose information when required by law, to respond to lawful requests, protect our legal rights or property, prevent fraud, enforce agreements, or protect the safety of James River Trailer Rentals, our customers, or others.

Information may also be transferred as part of a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction.

8. DATA RETENTION

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, administer rental transactions, maintain appropriate business records, resolve disputes, enforce agreements, and satisfy legal, tax, accounting, insurance, or regulatory requirements.

9. DATA SECURITY

James River Trailer Rentals takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or stored by us.

10. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to or integrations with third-party websites, payment providers, social media platforms, mapping services, or other third-party services.

James River Trailer Rentals does not control the privacy practices of independent third parties. When you leave our website or interact directly with a third-party service, that company's privacy policy and terms may apply.

11. VIRGINIA PRIVACY RIGHTS

James River Trailer Rentals is located in Virginia and operates subject to applicable federal and Virginia laws.

Depending on the circumstances, applicable law, and whether statutory applicability thresholds are met, Virginia residents may have certain rights regarding their personal data.

Where legally applicable, these rights may include the ability to request access to, correction of, or deletion of certain personal data, obtain a copy of certain personal data, or opt out of certain types of data processing.

Not all Virginia privacy-law provisions or consumer rights apply to every business or every type of information.

Privacy-related requests may be submitted to info@jamesrivertrailerrentals.com. We may need to verify your identity before processing certain requests.

12. EMAIL AND TEXT COMMUNICATIONS

If you provide an email address or telephone number in connection with a rental request, we may use that information to communicate with you regarding your inquiry, reservation, rental, payment, pickup, delivery, return, or customer-service matter.

If we offer promotional email or text-message programs, additional disclosures and consent requirements may apply.

13. DO NOT TRACK SIGNALS

Some web browsers offer a “Do Not Track” setting. Because there is not currently a universally accepted standard governing how websites should respond to these signals, our website may not respond to all Do Not Track signals.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our website, services, business practices, technology, or applicable law.

When changes are made, the updated version will be posted on this website and the “Last Updated” date at the top of this policy will be revised.

15. CONTACT US

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact:

James River Trailer Rentals, LLC
Chester, Virginia
Website: www.jamesrivertrailerrentals.com
Email: info@jamesrivertrailerrentals.com